CSO National Performance Dashboard

Customer Request Calls for 2020
Average Response Time for 2020
Parts Spend for 2020
National CONS Spend for 2020
Quick Stats
(Year to Date)

Calls
Total Customer Calls: 18142
Assisted Customer Calls: 5502 (30.33%)
Engineer Attended Customer Calls: 12640
Part Link Calls: 2844 (22.50% of Attended Calls)
Xerox Initiated Maintenance Calls: 850
Average Response Time: 146.53 mins (2.44 hrs)
(< 1 hr): 28.39%
(1 - 2 hrs): 29.40%
(2 - 3 hrs): 15.21%
(3 - 4 hrs): 9.93%
(> 4 hrs): 17.06%
Average Work Time: 60.53 mins (1.01 hrs)

Machine Movements (CSO Supported)
Installs: 1415
Resites: 299
Removals: 664

Response Time (by Regional Manager)
Antony Palalagi
2.88 hrs
Steve Shaw
3.02 hrs
Timothy Wensor
2.77 hrs
Chirag Patel
1.48 hrs
Kieron Phillips
1.95 hrs
Jonty Lindsay
2.23 hrs
Tony Prisk
2.41 hrs
Darren Smeaton
1.86 hrs